How to make hard conversations easy

Somebody is screaming in your face at the top of their lungs. Or ranting angrily and you can’t get a word in edgewise. Or possibly they’re sobbing so hard you can barely understand what they’re saying.

We have actually all existed. These situations do not occur a lot (thank god) but all of us feel powerless when they do. And because they’re unusual we do not ever appear to get much better at handling them.

Issue is, these moments are frequently crucial since they’re typically with individuals we care about.

What’s the very best way to handle these difficult conversations? What works?

I called someone who understands: